Title |
Customer service excellence : a concise guide for librarians / Darlene E. Weingand. |
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Publication Info. |
Chicago : American Library Association, 1997. |
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Bristol, Main Library - Non Fiction
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025.5 W431 |
Check Shelf |
Description |
xii, 136 pages : illustrations ; 23 cm |
Bibliography |
Includes bibliographical references (pages 125-129) and index. |
Contents |
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index. |
Local Note |
Dec. '97, 27.00 |
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Dec. '97, 27.00 |
Subject |
Public services (Libraries) -- United States.
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ISBN |
0838906893 alkaline paper |
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