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Title Total quality management : satisfying customer expectations / a production of University of Maryland University College; producer, Amy Addison ; director, Michael Smith.

Publication Info. University Park, PA : Audio-Visual Services, Pennsylvania State University, [1993]


Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Balcony  AV VHS 658.812 T717T    In-Library Use Only
Description 1 videocassette (29 min.) : sound, color ; 1/2 in..
Series Total quality management ; program 5
Total quality management ; program 5.
System Details VHS format.
Performer Host, Doris McMillon.
Credits Executive producer, Kay Gilcher; assitant producer/researcher, Evelyn Marren; writers, Kay Gilcher, Evelyn Marren, Amy Addison.
Note GMD: videorecording.
Subject Consumer satisfaction.
Customer relations.
Total quality management.
Added Author Addison, Amy. Producer.
Smith, Michael, director. Director.
Gilcher, Kay.
Marren, Evelyn.
Pennsylvania State University. Audio-Visual Services.
University of Maryland University College.
Added Title Satisfying customer expectations.
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