| Description |
1 online resource : illustrations, map |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Part I: Background and rationale. Clinical negotiation and the search for common ground -- The nature of patients' expectations and requests -- Part II: Barriers and strategies. Clinical negotiation in the contents of modern practice -- How communication fails -- Managing emotions in the clinical negotiation -- Strategies for successful clinical negotiation -- Part III: Applications. Negotiating requests for tests, referrals, and treatments -- Clinical negotiation and controlled substances -- Negotiating with hospitalized patients and their families -- Negotiating with physician colleagues and other health care professionals. |
| Summary |
"Patient relations, satisfaction, and engagement are more important than ever. Many patients today research their conditions online, and are the targets of marketing campaigns by hospitals, medical device manufacturers, and the pharmaceutical industry. As a result, some will bring a consumer mindset to the exam room and even demand tests and treatments that are of questionable value. This new health care landscape makes the ability to clinically negotiate with patients an increasingly important skill. Understanding Clinical Negotiation helps clinicians navigate patient desires toward mutually defined goals. The first guide of its kind, this important resource will equip clinicians with the insights and pragmatic skills needed to strike the right balance between care and costs, while ensuring the satisfaction and safety of every patient"--Publisher's description. |
| Note |
Description based on online resource; title from electronic title page (AccessMedicine, viewed on June 24, 2021). |
| Subject |
Patient-centered health care.
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Medical personnel and patient.
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Patient compliance.
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Patient satisfaction.
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Clinical competence.
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Patient-Centered Care. (DNLM)D018802
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Professional-Patient Relations. (DNLM)D011369
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Patient Acceptance of Health Care. (DNLM)D010342
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Clinical Decision-Making -- methods.
(DNLM)D000066491Q000379
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Negotiating. (DNLM)D017008
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| Added Author |
Street, R. L., Jr. (Richard L.), author.
|
| Other Form: |
Print version: Kravitz, Richard. Understanding clinical negotiation New York : McGraw Hill, [2021] 9781260462494 (DLC) 2021019253 (OCoLC)1231957623 |
| ISBN |
9781260462500 electronic book |
|
1260462501 electronic book |
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9781260462494 paperback |
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1260462498 paperback |
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