| Description |
xiv, 224 pages : illustrations ; 24 cm |
| Bibliography |
Includes bibliographical references (pages 201-214) and index. |
| Contents |
What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? a case study -- The roots of workplace incivility -- What a waste! how incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! how five organizations have set the course -- Top 10 things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do? |
| Summary |
Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect. |
| Subject |
Courtesy.
|
|
Work environment.
|
|
Consumer satisfaction.
|
| Added Author |
Porath, Christine Lynne.
|
| ISBN |
9781591842613 |
|
1591842611 |
|
