| Description |
1 online resource |
| Bibliography |
Includes bibliographical references. |
| Contents |
Welcome to The Exchange at St. Sonia's -- The Exchange: a proven approach to conflict resolution -- The Exchange, stage one: the private meetings -- The Exchange, stage two: developing the agenda -- The Exchange, stage three: the joint meeting -- The Exchange, stage four: problem solving -- The Classic Exchange: one manager, two employees -- Adapting The Exchange to manage a disruptive employee -- The Exchange Aikidoist: how to use the techniques when you are attacked -- Using The Exchange to coach an employee when bosses are bullies -- Using The Exchange techniques with patients -- The Exchange and patients' families -- Using The Exchange in group conflicts -- Using Exchange techniques on yourself -- The Exchange: will it work at home? -- Epilogue at St. Sonia's Hospital -- Appendix A, Communication skills for The Exchange -- Appendix B, Sentinel event alert, July 9, 2008, Issue 40. |
| Note |
Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018). |
| Subject |
Health facilities -- Personnel management.
|
|
Conflict management.
|
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Conflict management. (OCoLC)fst00874778
|
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Health facilities -- Personnel management.
(OCoLC)fst00953040
|
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Health Facility Administration -- methods.
(DNLM)D058016Q000379
|
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Negotiating -- methods.
(DNLM)D017008Q000379
|
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Personnel Management. (DNLM)D010559
|
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Communication. (DNLM)D003142
|
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Conflict, Psychological (DNLM)D003220
|
| Added Author |
Filner, Barbara, author.
|
|
Maxwell, Lisa (Mediator), author.
|
| Added Title |
Exchange strategy for managing conflict in healthcare |
| Other Form: |
Print version: Dinkin, Steven. Exchange strategy for managing conflict in health care. New York : McGraw-Hill, [2013] 9780071801966 (DLC) 2012034078 (OCoLC)793223413 |
| ISBN |
9780071801973 (electronic book) |
|
0071801979 (electronic book) |
|
9780071801966 (paperback ;) (alk. paper) |
|
0071801960 (paperback ;) (alk. paper) |
|
