Title Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar.

Publication Info.	Chicago : American Library Association, 2015.
	©2015

Copies

Location	Call No.	Status
Rocky Hill - Downloadable Materials	EBSCO Ebook	Downloadable
Rocky Hill cardholders click here to access this title from EBSCO

Description	1 online resource
Note	Online resource; title from PDF title page (EBSCO, viewed June 22, 2015).
Bibliography	Includes bibliographical references and index.
Contents	Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Summary	This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Language	English.
Subject	Public services (Libraries)
	Library personnel management.
	Leadership.
	Libraries -- Customer services.
	Customer relations.
	LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
	Libraries -- Customer services. (OCoLC)fst00997384
	Customer relations. (OCoLC)fst00885533
	Leadership. (OCoLC)fst00994701
	Library personnel management. (OCoLC)fst00997874
	Public services (Libraries) (OCoLC)fst01083042
	Social Sciences.
	Library & Information Science.
Genre/Form	Electronic books.
Added Author	Kaspar, Wendi Arant, author.
Other Form:	Print version: VanDuinkerken, Wyoma. Leading libraries : how to create a service culture. Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 xvii, 167 pages 9780838913123 2014045790
ISBN	9780838913161 (electronic bk.)
	0838913164 (electronic bk.)
	9780838913178 (electronic bk.)
	0838913172 (electronic bk.)

-->

Permanent Link

Add a Review

Title Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar.

Copies

Library Links

Search Tools

Language Settings