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Author Silverman, Jonathan (Health communicator), author.

Title Skills for communicating with patients / Jonathan Silverman, Suzanne Kurtz, and Juliet Draper ; forewords by Myriam Deveugele and Anthony L. Suchman.

Publication Info. London, England ; New York, New York : Radcliffe Publishing, 2013.
©2013

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Reference Material  PHARM W 62 S587S 2013    In-Library Use Only
Edition Third edition, new and updated
Description xviii, 305 pages : illustrations ; 25 cm.
Bibliography Includes bibliographical references (pages 263-293) and indexes.
Contents Foreword / Myriam Deveugele -- Foreword / Anthony L Suchman -- Preface to the third edition -- Preface to the second edition -- About this book -- About the authors -- Acknowledgments -- Introduction -- Defining What To Teach And Learn: An Overview Of The Communication Skills Curriculum: -- Introduction: -- More effective consultations -- Improved health outcomes -- Collaborative partnership -- Plan of chapter -- Types of communication skills and how they interrelate: -- Problem of separating content and process skills in teaching and learning about the medical interview -- Overall curriculum of doctor-patient communication skills: -- Calgary-Cambridge guide -- Enhanced Calgary-Cambridge guides -- Need for a clear overall structure -- Choosing the process skills to include in the communication curriculum: -- Research and theoretical basis that validates the inclusion of each individual skill -- Underlying goals and principles of communication that helped in choosing the skills -- Skills and individuality -- Relating specific issues to core communication skills -- Summary -- Initiating The Session: -- Introduction -- Problems in communication -- Objectives -- Skills -- What to teach and learn about the initiation: the evidence for the skills: -- Preparation -- Establishing initial rapport -- Identifying the reasons(s) for the consultation -- Summary -- Gathering Information: -- Introduction -- Problems in communication -- Objectives -- Content of information gathering in medical interviews: -- Traditional medical history -- Disease-illness model -- Alternative template for the content of the information-gathering section of the interview -- Process skills of information gathering: -- Exploration of the patient's problems -- Additional skills for understanding the patient's perspective -- Putting the process skills of information gathering together -- Complete versus the focused history in information gathering -- Effect of clinical reasoning on the process of information gathering -- Summary -- Providing Structure To The Interview: -- Introduction -- Objectives -- Skills -- What to teach and learn about providing structure: the evidence for the skills: -- Making organization overt -- Attending to flow -- Summary -- Building The Relationship: -- Introduction -- Problems in communication -- Objectives -- Skills -- What to teach and learn about building the relationship: the evidence for the skills: -- Using appropriate non-verbal communication -- Developing rapport -- Involving the patient -- Summary -- Explanation And Planning: -- Introduction -- Problems in communication -- Objectives -- Content of explanation and planning -- Process skills of explanation and planning: -- Providing the correct amount and type of information -- Aiding accurate recall and understanding -- Achieving a shared understanding: incorporating the patient's perspective -- Planning: shared decision making -- Options in explanation and planning -- Summary: Explanation and planning is an interactive process -- Closing The Session: -- Introduction -- Objectives -- Process skills for closing the session -- What to teach and learn about endings: the evidence for the skills -- Summary -- Relating Specific Issues To Core Communication Skills: -- Introduction -- Specific issues: -- Breaking bad news -- Cultural and social diversity -- Age-related issues: -- Communicating with older patients -- Communicating with children and parents -- Telephone interview -- Patients with mental illness -- Medically unexplained symptoms -- Other communication issues -- Further reading -- References -- Index -- Author index.
Summary The Third Edition is one of two companion books on improving communication in medicine which together provide a comprehensive approach to teaching and learning communication skills throughout all levels of medical education in both specialist and family medicine. Since their publication, the first edition of this book and its companion, Teaching and Learning Communication Skills in Medicine, have become texts in communication skills teaching. This substantially expanded third edition has been fully updated in relation to the current literature and revised to reflect the explosion of research on healthcare communication since the second edition was published in 2004. It incorporates considerable evidence in support of the skills of the Calgary-Cambridge Guides, offering a comprehensive and now even more evidence-based delineation of the skills that make a difference when communicating with patients. It explores the specific skills of doctor-patient communication and provides wide-ranging evidence of the improvement that those skills can make to health outcome and everyday clinical practice. It is unique in providing a secure platform of core skills which represent the foundations of doctor-patient communication.
Language Text in English.
Subject Medical personnel and patient.
Physician and patient.
Interpersonal communication.
Communication in medicine.
Communication.
Physician-Patient Relations.
Communication in medicine. (OCoLC)fst00870205
Interpersonal communication. (OCoLC)fst00977344
Medical personnel and patient. (OCoLC)fst01014481
Physician and patient. (OCoLC)fst01062819
Added Author Kurtz, Suzanne M. author.
Draper, Juliet. author.
ISBN 9781846193651
1846193656
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