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 entries 1-2
1
book
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What you need to know about basic writing skills, letters, & consumer complaints


Starkey, Carolyn.
Lincolnwood, Ill. : National Textbook Co., [1994] 1994

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Location Call No. Status
 Newington, Lucy Robbins Welles Library - Adult Department  ESL WRITING-1 STARKEY, C. c.2  Check Shelf
2
book
BookBook
 

What you need to know about basic writing skills, letters, & consumer complaints


Starkey, Carolyn.
Lincolnwood, Ill. : National Textbook Co., [1989] 1989

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Location Call No. Status
 New Britain, Main Library - Non Fiction  808.066 STA    Check Shelf
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 entries 3-18
3
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A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedbac


Barlow, Janelle, 1943- author.
Oakland, CA : Berrett-Koehler Publishers, [2023] 2023

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 Farmington - Downloadable Materials  Freading Ebook    Downloadable
Farmington cardholders click here to access this title from Freading
 Newington - Downloadable Materials  Freading E-Book    Downloadable
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 Rocky Hill - Downloadable Materials  Freading Ebook    Downloadable
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4
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A complaint is a gift : how to learn from critical feedback and recover customer loyalty


Barlow, Janelle, 1943- author.
Oakland, CA : Berrett-Koehler Publishers, Incorporated, 2022. 2022

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
5
book
BookBook
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Hug your haters : how to embrace complaints and keep your customers


Baer, Jay, 1969- author.
New York, New York : Portfolio/PENGUIN, [2016] 2016

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Location Call No. Status
 Avon Free Public Library - Adult Department  658 BAER    Check Shelf
6
book
BookBook
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What's your problem? : cut through red tape, challenge the system, and get your money back


Yates, Jon.
New York, NY : HaperPaperbacks, [2011] 2011

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Location Call No. Status
 Windsor, Main Library - Adult Department  381.34 YA    Check Shelf
7
book
BookBook
Book Cover

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Location Call No. Status
 Bristol, Main Library - Non Fiction  381.33 W721    Check Shelf
 Newington, Lucy Robbins Welles Library - Adult Department  381.33 WINCH    Check Shelf
 Windsor, Main Library - Adult Department  381.33 WI    Check Shelf
8
book
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Becoming a nursing assistant : enjoy the extensive rewards of a nursing assistant career.



[United States] : KMS Publishing.com, [2009] 2009

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 Wethersfield Public Library - Non Fiction  CAREER 610.7307 BECOMING    Check Shelf
9
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The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes,


Bly, Robert W.
Franklin Lakes, NJ : Career Press, [2009] 2009

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
10
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Calming upset customers : stay in control-- in any situation


Morgan, Rebecca L.
[United States] : Axzo Press, [2009] 2009

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
11
book
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A complaint is a gift : recovering customer loyalty when things go wrong


Barlow, Janelle, 1943-
San Francisco, Calif. : Berrett-Koehler Publishers, [2008] 2008

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Location Call No. Status
 Enfield, Main Library - Adult Department  658.8 BAR    Check Shelf
12
book
BookBook
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Loyal for life : how to take unhappy customers from hell to heaven in 60 seconds or less


Tschohl, John.
Minneapolis, MN : Best Sellers Pub., [2005] 2005

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Location Call No. Status
 New Britain, Main Library - Non Fiction  658.812 T78    Check Shelf
13
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Get what you want : an industry insider shows you how to make good complaints, fix bad service and c


Burke, Jack.
Los Angeles, CA : Silver Lake, 2005. 2005

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
14
book
BookBook
Book Cover

Consumer terrorism : how to get satisfaction when you're being ripped off


Bruni, Frank.
New York, NY : HarperPerennial, [1997] 1997

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Location Call No. Status
 Plainville Public Library - Non Fiction  381.3 BRU    Check Shelf
15
book
BookBook
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A complaint is a gift : using customer feedback as a strategic tool


Barlow, Janelle, 1943-
San Francisco : Berrett-Koehler Publishers, [1996] 1996

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.812 B258C    Check Shelf
16
Bestseller
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A complaint is a gift : using customer feedback as a strategic tool


Barlow, Janelle, 1943-
San Francisco : Berrett-Koehler Publishers, [1996] 1996

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
17
book
BookBook
Book Cover

How to write complaint letters that work : a consumer's guide to resolving conflicts & getting resul


Westheimer, Patricia H.
Indianapolis, IN : Park Avenue, [1994] 1994

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Location Call No. Status
 Farmington, Main Library - Adult Department  381.33 WES    Check Shelf
18
book
BookBook
Book Cover

Super threats : how to sound like a lawyer and get your rights on your own


Striker, John M.
New York : Rawson Associates Publishers, 1977. 1977

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Location Call No. Status
 Manchester, Main Library - Non Fiction  381.3    Check Shelf
Other relevant 

Other relevant titles

 entries 19-26
19
Bestseller
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The eye book : a complete guide to eye disorders and health


Cassel, Gary H., 1953- author.
Baltimore : Johns Hopkins University Press, 2021. 2021

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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20
book
BookBook
Book Cover

The eye book : a complete guide to eye disorders and health


Cassel, Gary H., 1953- author.
Baltimore : Johns Hopkins University Press, 2021. 2021

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Copies

Location Call No. Status
 Canton Public Library - Adult Department  617.7 CASSEL    DUE 05-17-24
 Enfield, Main Library - Adult Department  617.7 CAS    Check Shelf
 Plainville Public Library - Non Fiction  617.7 CAS    Check Shelf
There are additional copies/volumes of this item
21
book
BookBook
Book Cover

The bitcoin big bang : how alternative currencies are about to change the world


Kelly, Brian, 1971-
Hoboken, New Jersey : Wiley, 2014. 2014

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Location Call No. Status
 Windsor Locks Public Library - Adult Department  332.4 KEL    Check Shelf
22
DVD
DVDDownloadable Video
Book Cover

Maquilapolis.



[San Francisco, California, USA] : Kanopy Streaming, 2014. 2014

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 Bloomfield - Downloadable Materials  Kanopy Video    Downloadable
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 Farmington - Downloadable Materials  Kanopy Video    Downloadable
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 Simsbury - Downloadable Materials  Kanopy Video    Downloadable
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23
book
BookBook
Book Cover

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  616.8914 E26C    Check Shelf
24
Bestseller
BestsellerE-Book
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Emotional value : creating strong bonds with your customers


Barlow, Janelle, 1943-
San Francisco, CA : Berrett-Koehler Publishers, [2000] 2000

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Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
25
book
BookBook
Book Cover

Everyday Stalinism : ordinary life in extraordinary times : Soviet Russia in the 1930s


Fitzpatrick, Sheila.
New York : Oxford University Press, 1999. 1999

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Location Call No. Status
 Manchester, Main Library - Non Fiction  306.0947 FITZPATRICK    Check Shelf
26
Bestseller
BestsellerE-Book
 

Casebook on ethical principles of psychologists.



Washington, DC : American Psychological Association, [1987] 1987

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Internet  WORLD WIDE WEB E-BOOK EBSCO    Downloadable
University of Saint Joseph patrons, please click here to access this EBSCOhost resource.
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